Kia Ora Tatou and Hello there, good people of the MFAT PEP Team!

This Wednesday we’re all getting together for the day to focus on you - as individuals and as collective of teams - and how you serve your customers from here on. We’re going to be spending a lot of time together over the coming 12(ish) months and it’s my role to help you unleash the potential bubbling just below the surface. I’m been told great things about you so far this year and I can’t wait to work with you.

For now, here’s a little introductory video and few things the Partnership & Delivery Team have already done, plus some shameless self-promotion.
I can’t wait to see you all on Wednesday!🤘

If you can’t be bothered watching a few minutes of me, here’s all you need to know:

See you at the Rydges Hotel on Featherston St this Wednesday ready to start by 9am.

Bring your favourite means of recording gems and insights!

Lunch is provided.

Dress in whatever attire enables you to be creative and collaborative. The only rule is you MUST be clothed!

 

Here’s a little bit more about what I do and the Catalyst model. Not compulsory viewing and there won’t be a test!

 
 

In case you missed it in the video to the left, here’s a link to the HR Catalyst page so you can see the 5 key dimensions of the model we’ll be using. Click on the green model labelled ‘Become an HR Catalyst’.

 

Where to start?

I devour books – audiobooks. I believe leaders & HR professionals are only as good as their last book or learning opportunity (& that learning must be shared), so here are some of my favourites from the last 12 months that literally speak to my work with diverse groups. I’m really fascinated by the way people think and how they behave when required to ‘think together’, hence the following collection. I’ve tried to find videos about each book so you can get a sneak-peak so as to not waste your time if it’s not your thing.

Check these out:


 

What The Hell Do We Do Now?

‘An enterprise guide to COVID-19 and beyond’ is a collaboration I worked on over lockdown with some clever colleagues from Australia (yes, a few exist!), Canada, the US and UK.

Okay, okay so this is a cheeky plug for a book I contributed to during the 2020 COVID lockdown. My chapter was on harnessing the edges of the bell curve, but the other chapters are all very diverse and different. 18 authors in all so it should be!

We managed to get it to #1 on Amazon in Australia, the US, and UK on launch day after some savvy marketing. The image on the left is a link to the Kindle store (proceeds go to Aussie Foodbanks, I don’t receive a cent😃).

This is a beauty and covers cognitive diversity: Rebel Ideas by Matthew Syed:

If this strikes a chord, I reckon you’d like his book
Rebel Ideas: The Power of Diverse Thinking


Talking to Strangers – Malcolm Gladwell

In this video, Gladwell talks about the premise of the book.

A longer summary is here:

Find the book here:

 

The Power of Others – Michael Bond

 

No video available but this book is gold, with the subtitle:
Peer Pressure, Groupthink and How the People Around Us Shape Everything We Do

 
 

Find the book here:


Upstream – Dan Heath

This video is a summary of Heath’s latest book. It’s about how we can solve problems before they happen.

It’s here on Audible:

Find the book here:

Heath’s written a couple of other beauties – like Switch - with his brother Chip. They’re quite different characters so compliment each other really and as a result their books are super-useful in helping leaders hack the systems and behaviours at play in workplace cultures.


PODCASTS

If you find yourself in the mode of listening, here are some of my favourite podcasts which I reckon you might like. I like a good long-form interview pod (i.e. a couple of hours) to dip in and out of when driving, but there are some bloody good 20-30min shows too. Check these out:

 

Akimbo by Seth Godin. Akimbo's a podcast about our culture and about how we can change it. About seeing what's happening and choosing to do something. The culture is real, but it can be changed. You can bend it. Relatively short, it’s often a good listen:
https://www.stitcher.com/podcast/pods/akimbo

Hidden Brain by Shankar Vedantum, who uses science and storytelling to reveal the unconscious patterns that drive human behaviour, shape our choices and direct our relationships:
https://www.stitcher.com/podcast/hidden-brain

The Rich Roll Podcast – my absolute favourite. A master-class in personal and professional development, ultra-athlete, wellness evangelist and bestselling author Rich Roll delves deep with the world's brightest and most thought provoking thought leaders to educate, inspire and empower you to unleash your best, most authentic self:
https://www.stitcher.com/podcast/rich-roll-podcast/the-rich-roll-podcast

The James Altucher Show - Sometimes controversial, James Altucher interviews the world’s leading peak performers in every area of life. But instead of giving you the typical success story, James digs deeper to find the “Choose Yourself” story—these are the moments we relate to… when someone rises up from personal struggle to reinvent themselves.
https://www.stitcher.com/podcast/the-james-altucher-show

 

BTW I listen to podcasts on Spotify (episodes seem to get uploaded earlier than on other platforms) or Stitcher and listen to them on my phone while doing other tasks. Download your App of choice.


People Management processes checklist:

On an organisational front, I reckon we’ve made a massive mistake spending the last couple of decades recruiting for cultural fit in many roles and functions that would be better served with a bit more diversity – in particular diversity of thought and thinking (a big hint was in the Rebel Ideas book reference).  So, I’ve developed a few resources for leaders to look at how their people-management processes might be excluded a valuable but hidden cohort of employees.

Not at all related to the HR Catalyst programme, but definitely something you should consider as practitioners is how your People Management processes and systems exclude or hamper the potential of neurodiverse staff (and likely some more you don’t necessarily know about - perhaps they themselves don’t either?!). Here’s a simple checklist you might want to have a quick glance at, which I developed to help answer this question:

 
If the future requires us to look at problems from different perspectives, how might your HR and People management processes been excluding or inadvertently holding back the segments of our workforce who naturally think differently?
 

What might be hindering their entry to, and performance in, your organisation? My research shows there’s upwards of 20% of entire workplace populations that are forced to hide themselves because they feel different or that they don’t fit in - in effect self-limiting their potential because of fear, shame, stigma or misunderstanding. That’s madness (not mention a complete waste of money and potential). A lot of these people initially showed huge potential but then plateaued; others are seen as problem children. Other still flourish - as we discussed, the manager is pivotal and the leader/staff dynamic is crucial.

This is my passion-project and I reckon this checklist is a good starting point for you, if interested:


Speaker reel

Here’s a cheeky video of me speaking ….. just to fill up space and let you get a sense of what I’m like in-person.

 
 

Whitepapers

Download any of these if they pique your interest:


 

Harnessing the Bell-Curve is a fundamentally about making better use of the different thinkers across your organisation. It’s another view on diversity and inclusion, and I believe the better way to get a performance advantage through harnessing hidden difference rather than the visible difference most D&I initiatives focus on. Maybe controversial, but it’s my website so hey?!

The Circuit Breaker is about how organisations can take a different approach to wrangling their cultures through having a service mindset. I reckon kindness is the foundation of customer services and the service any customer receives is capped by how well staff are treated inside the organisation by their peers and leaders. Thus, kind cultures grow customer service, experience and retention. Check it out.

The New Strategic Business Partner is for corporate functions to better serve their internal customers. It plays on my Catalyst model.

 

 Again, if you want me to look into anything for you and post it here, please sing out - we’re here to help!

Take care and I can’t wait to see you on 29th June,
Callum